WatchEye: A Complete Customer Onboarding, Monitoring & Risk Intelligence Solution

WatchEye is a comprehensive, industry-leading SaaS and API-based risk intelligence platform, purpose-built to provide a seamless end-to-end solution for managing the entire customer journey, from onboarding to offboarding. Whether you’re screening new customers, verifying identities, monitoring transactions, or ensuring ongoing compliance, WatchEye offers a full suite of data intelligence tools. These tools are fully configurable without the need for coding and can be customised to align with your specific business processes.

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The WatchEye Advantage

WatchEye goes beyond standard monitoring systems by offering a no code, fully customisable, end-to-end platform that integrates Customer Screening, Identity Verification, Document Verification, Biometric Verification, as well as Transaction and Ongoing Monitoring. Accessible via both API and SaaS, WatchEye provides businesses with the flexibility to monitor financial transactions for suspicious activities, track debt recovery files for data changes, or manage the full identity verification onboarding process. This comprehensive solution ensures businesses can effectively mitigate financial risks, prevent fraud, and meet regulatory compliance requirements. With advanced monitoring and alert capabilities, WatchEye keeps your business secure by instantly notifying you of any changes or suspicious activities, allowing for prompt and decisive action.

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Transactions

Pep & Sanctions

Customer Files

Identifications

Email Connectivity

Phone Connectivity

Address Changes

Business Changes

Adverse Criminal Listings

Court Cases

Do Not Call Register

IP Addresses

Deceased Individuals

Property Transactions

Asset Purchasing

WatchEye's Popular Inclusions

Identity & Document Verification: Verify Identities in seconds.
Biometric Verification: Secure your onboarding with facial recognition verification.
Ongoing Monitoring: Continuously monitor customer activities to detect any data changes.
PEPs & Sanctions Screening: Maintain compliance with AML/CTF regulations.
Transaction & Payment Screening: Monitor and screen transactions for suspicious activity.
Fraud Detection: Proactively detect and respond to ‘bad actors’.
Financial Crime Risk Intelligence Data: Access critical risk data to identify threats effectively.
Adverse Data Monitoring: Stay informed about negative information related to your customers.
End-to-End Solution: WatchEye handles the complete customer journey.

our monitoring & alert product

Use Cases

WatchEye has a wide range of applications, such as;

Fraud Prevention: Proactively identify any potential fraud threats or suspicious activity.

Financial Transaction Monitoring: Oversee financial transactions and detect suspicious activities for AUSTRAC reporting.

Customer Management: Keep track of customer file changes, including address updates and contact information changes.

PEPS & Sanctions Alerts: Ensure regulatory compliance with alerts for PEPs, sanctions, for AML/CTF compliance.

Debt Recovery: Monitor debtor files for changes and protect payment plans.

Profile Enrichment: Transform basic alerts to detailed, actionable insights, allowing you to explore enriched customer data when needed, streamlining your workflow.

why choose watcheye

Key Features

IDV & KYC Checks: Instantly perform verifications and customer due diligence checks.
Monitored Alerts: Instant notifications for any customer changes or suspicious activities in your data files.
Continuous Monitoring: Continuous surveillance to meet Enhanced Customer Due Diligence (ECDD).
Customisable Rules: Tailor WatchEye to meet your specific needs with (no code) customisable alerts and monitoring rules.
End-to-End Experience: A complete customer onboarding experience enrolling as many customers as needed.
Multi-File Monitoring: Set up as many monitoring programs as needed within the one system and set customised frequency of alerts.
API & SaaS Access: A single solution that allows both SaaS and API user access at the same time.

Transaction Monitoring

Monitor financial transactions with detailed alerts for any suspicious activities, aiding in SMR AUSTRAC reporting. Obtain full audit history on each individual account.

AML/CTF Identity Screening

Stay compliant with AUSTRAC regulations with alerts specifically designed for AML/CTF clients. Integrated with our Identity Verification screening & PEPs, Sanctions, and other adverse data screening.

Customer File Monitoring

Keep track of modifications in customer files, including address updates, phone number changes, email modifications, deceased status, and alerts on specialised events such as court cases, property sales and more.

Load or Identify Data File to be Monitored

Begin by loading your customer data files into the WatchEye system or identifying the specific files you wish to monitor. This step ensures that all relevant data points are included in the monitoring process.

Select the Type of Monitoring Program

Choose the specific type of monitoring program that suits your needs, such as transaction monitoring, PEPs and sanctions screening, or other specialised monitoring services. This allows you to tailor Watcheye’s capabilities to your unique requirements.

Select the Frequency of Alerts

Determine how often you want to receive alerts. Options include real-time notifications, daily summaries, or weekly reports. This flexibility ensures that you stay informed in a manner that best fits your operational workflow.

Run & Monitor

Activate the monitoring program and let WatchEye continuously track the specified data points. The system will automatically alert you to any changes or suspicious activities, allowing you to take prompt and effective action.

Transaction Monitoring

Utilise Global Data’s transaction monitoring to detect, analyse, and respond to suspicious activities, ensuring compliance and security.

Transaction Monitoring

AML Compliance

Ensure AUSTRAC compliance with Global Data’s AML solutions, offering robust monitoring, reporting, and risk management capabilities.

AML Compliance

Financial Crime Management

Leverage our financial crime management solutions for thorough Enhanced Customer Due Diligence, continuous monitoring, and effective management of Politically Exposed Persons.

Financial Crime Management

0M+ Phone & Email Records

0M+ Adverse Court records

0M+ Social Media & Employment Records

0M+ Real Estate Records

0BN+ Australian Universe Records

0M+ Deceased Records

Our Data

Trusted & Compliant Data Solutions

We recognise the vital need for reliable, privacy-compliant data in today’s landscape. Our solutions provide access to billions of data points, drawing from a wide range of trusted sources, including AML-CTF data, bureau data, superannuation and payroll data, government authoritative data, high-net asset data, as well as insurance and treasury data. This comprehensive approach ensures our clients receive the most accurate, reliable, and trustworthy consumer information available

Frequently Asked Questions

Common Questions about WatchEye

Some common questions asked about our highly advanced alert and monitoring system. WatchEye is your complete solution for mitigating risk, staying compliant, and ensuring a secure customer journey. Whether you're a financial institution, fintech, or a business subject to AML/CTF regulations, WatchEye provides you with the tools needed to manage risk effectively.

What do you mean by End-to-End Customer Onboarding?

End-to-End Customer Onboarding refers to a comprehensive, seamless process that covers every stage of a customer’s journey, from the initial interaction with your business to their continuous management and offboarding. WatchEye is used in the complete process and provides manual, semi-automated and fully automated options for small, medium and large businesses.

What are configurable alert and monitoring rules in the Watcheye platform?

Configurable alert and monitoring rules in the Watcheye platform allow users to set specific criteria and thresholds that trigger alerts or monitoring actions when certain conditions are met. These rules can be tailored to align with the unique risk profile and compliance requirements of your organisation, ensuring that only relevant risks are flagged for review. No code is required and it is user-friendly.

How does WatchEye help with AUSTRAC compliance?

WatchEye assists with regulatory compliance by providing automated monitoring and reporting tools designed to meet global and local standards such as AUSTRAC’s AML/CTF requirements. The platform offers features like PEPs and sanctions screening, real-time transaction monitoring, and identity verification to ensure businesses stay compliant with relevant regulations and reduce the risk of penalties.

Can I set different rules for different customer segments?

Yes, Watcheye allows you to create and apply different rules for various customer segments. This means you can tailor your monitoring efforts based on factors such as customer type (e.g., Credit, corporate), geographic location, or transaction patterns, ensuring that each segment is monitored according to its specific risk profile.

Does WatchEye support international compliance requirements?

Yes, WatchEye is designed to support not only local compliance standards (such as AUSTRAC) but also global regulations, including FATF recommendations and GDPR. This makes it a versatile solution for businesses operating internationally, ensuring they meet diverse compliance and risk management obligations.

Can my onboarding files automatically integrate with WatchEye?

Yes, WatchEye is designed for seamless integration with your existing systems. Whether you prefer a SaaS model or API integration, WatchEye can be incorporated into your current workflows with minimal disruption, providing a unified compliance and security solution.

What types of alerts can WatchEye provide?

WatchEye offers a range of alerts including real-time notifications, daily summaries, and weekly reports. These alerts cover various monitoring needs such as Transaction Monitoring, PEPs and Sanctions screening, Debt Recovery file changes, and more, allowing you to stay informed about any critical data updates. We believe that WatchEye provides far more types of screening alerts than some alternate AI only systems.

Does WatchEye support our Ongoing Monitoring Programs?

Yes. This is exactly what WatchEye was created to do. This system plays a vital process in your company’s Ongoing KYC/AML compliance program and backbook screening.

What alert frequency can WatchEye support?

You have control to set the desired monitoring and alert frequency. Simply prioritise your alerts according to the level of risk on your customer files or transactions.

How quickly can I start using WatchEye after signing up and can I trial it free?

Yes, you can trial or test WatchEye’s functionality for free. Once you sign up, setting up WatchEye is quick and straightforward. After loading your data files and configuring your monitoring preferences, you can start receiving alerts almost immediately. Our support team is available to assist you with the setup process to ensure a smooth transition.

What is the cost of WatchEye?

WatchEye pricing is costed on the programs and actions enabled within it. There no costs or limits associated on how many customers you enrol, the costs vary depending on whether you want the full suite of solutions enabled or just some. Please contact us for full details.