WatchEye: A Complete Customer Onboarding, Monitoring & Risk Intelligence Solution
WatchEye is a comprehensive, industry-leading SaaS and API-based risk intelligence platform, purpose-built to provide a seamless end-to-end solution for managing the entire customer journey, from onboarding to offboarding. Whether you’re screening new customers, verifying identities, monitoring transactions, or ensuring ongoing compliance, WatchEye offers a full suite of data intelligence tools. These tools are fully configurable without the need for coding and can be customised to align with your specific business processes.
Complete Customer Onboarding
The WatchEye Advantage
WatchEye goes beyond standard monitoring systems by offering a no code, fully customisable, end-to-end platform that integrates Customer Screening, Identity Verification, Document Verification, Biometric Verification, as well as Transaction and Ongoing Monitoring. Accessible via both API and SaaS, WatchEye provides businesses with the flexibility to monitor financial transactions for suspicious activities, track debt recovery files for data changes, or manage the full identity verification onboarding process. This comprehensive solution ensures businesses can effectively mitigate financial risks, prevent fraud, and meet regulatory compliance requirements. With advanced monitoring and alert capabilities, WatchEye keeps your business secure by instantly notifying you of any changes or suspicious activities, allowing for prompt and decisive action.
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What Can WatchEye Monitor?
Transactions
Pep & Sanctions
Customer Files
Identifications
Email Connectivity
Phone Connectivity
Address Changes
Business Changes
Adverse Criminal Listings
Court Cases
Do Not Call Register
IP Addresses
Deceased Individuals
Property Transactions
Asset Purchasing
WatchEye's Popular Inclusions
- Identity & Document Verification: Verify Identities in seconds.
- Biometric Verification: Secure your onboarding with facial recognition verification.
- Ongoing Monitoring: Continuously monitor customer activities to detect any data changes.
- PEPs & Sanctions Screening: Maintain compliance with AML/CTF regulations.
- Transaction & Payment Screening: Monitor and screen transactions for suspicious activity.
- Fraud Detection: Proactively detect and respond to ‘bad actors’.
- Financial Crime Risk Intelligence Data: Access critical risk data to identify threats effectively.
- Adverse Data Monitoring: Stay informed about negative information related to your customers.
- End-to-End Solution: WatchEye handles the complete customer journey.
Transaction Monitoring
Monitor financial transactions with detailed alerts for any suspicious activities, aiding in SMR AUSTRAC reporting. Obtain full audit history on each individual account.
AML/CTF Identity Screening
Stay compliant with AUSTRAC regulations with alerts specifically designed for AML/CTF clients. Integrated with our Identity Verification screening & PEPs, Sanctions, and other adverse data screening.
Customer File Monitoring
Keep track of modifications in customer files, including address updates, phone number changes, email modifications, deceased status, and alerts on specialised events such as court cases, property sales and more.
How does WatchEye work?
WatchEye simplifies the monitoring process into four easy steps, ensuring that your organisation remains secure and compliant with minimal effort.
Load or Identify Data File to be Monitored
Begin by loading your customer data files into the WatchEye system or identifying the specific files you wish to monitor. This step ensures that all relevant data points are included in the monitoring process.
Select the Type of Monitoring Program
Choose the specific type of monitoring program that suits your needs, such as transaction monitoring, PEPs and sanctions screening, or other specialised monitoring services. This allows you to tailor Watcheye’s capabilities to your unique requirements.
Select the Frequency of Alerts
Determine how often you want to receive alerts. Options include real-time notifications, daily summaries, or weekly reports. This flexibility ensures that you stay informed in a manner that best fits your operational workflow.
Run & Monitor
Activate the monitoring program and let WatchEye continuously track the specified data points. The system will automatically alert you to any changes or suspicious activities, allowing you to take prompt and effective action.
PRODUCT PURPOSE
WatchEye is a leading product solution that specialises in
Utilise Global Data’s transaction monitoring to detect, analyse, and respond to suspicious activities, ensuring compliance and security.
Ensure AUSTRAC compliance with Global Data’s AML solutions, offering robust monitoring, reporting, and risk management capabilities.
Leverage our financial crime management solutions for thorough Enhanced Customer Due Diligence, continuous monitoring, and effective management of Politically Exposed Persons.
Common Questions about WatchEye
What do you mean by End-to-End Customer Onboarding?
End-to-End Customer Onboarding refers to a comprehensive, seamless process that covers every stage of a customer’s journey, from the initial interaction with your business to their continuous management and offboarding. WatchEye is used in the complete process and provides manual, semi-automated and fully automated options for small, medium and large businesses.
What are configurable alert and monitoring rules in the Watcheye platform?
Configurable alert and monitoring rules in the Watcheye platform allow users to set specific criteria and thresholds that trigger alerts or monitoring actions when certain conditions are met. These rules can be tailored to align with the unique risk profile and compliance requirements of your organisation, ensuring that only relevant risks are flagged for review. No code is required and it is user-friendly.
How does WatchEye help with AUSTRAC compliance?
WatchEye assists with regulatory compliance by providing automated monitoring and reporting tools designed to meet global and local standards such as AUSTRAC’s AML/CTF requirements. The platform offers features like PEPs and sanctions screening, real-time transaction monitoring, and identity verification to ensure businesses stay compliant with relevant regulations and reduce the risk of penalties.
Can I set different rules for different customer segments?
Yes, Watcheye allows you to create and apply different rules for various customer segments. This means you can tailor your monitoring efforts based on factors such as customer type (e.g., Credit, corporate), geographic location, or transaction patterns, ensuring that each segment is monitored according to its specific risk profile.
Does WatchEye support international compliance requirements?
Yes, WatchEye is designed to support not only local compliance standards (such as AUSTRAC) but also global regulations, including FATF recommendations and GDPR. This makes it a versatile solution for businesses operating internationally, ensuring they meet diverse compliance and risk management obligations.
Can my onboarding files automatically integrate with WatchEye?
Yes, WatchEye is designed for seamless integration with your existing systems. Whether you prefer a SaaS model or API integration, WatchEye can be incorporated into your current workflows with minimal disruption, providing a unified compliance and security solution.
What types of alerts can WatchEye provide?
WatchEye offers a range of alerts including real-time notifications, daily summaries, and weekly reports. These alerts cover various monitoring needs such as Transaction Monitoring, PEPs and Sanctions screening, Debt Recovery file changes, and more, allowing you to stay informed about any critical data updates. We believe that WatchEye provides far more types of screening alerts than some alternate AI only systems.
Does WatchEye support our Ongoing Monitoring Programs?
Yes. This is exactly what WatchEye was created to do. This system plays a vital process in your company’s Ongoing KYC/AML compliance program and backbook screening.
What alert frequency can WatchEye support?
You have control to set the desired monitoring and alert frequency. Simply prioritise your alerts according to the level of risk on your customer files or transactions.
How quickly can I start using WatchEye after signing up and can I trial it free?
Yes, you can trial or test WatchEye’s functionality for free. Once you sign up, setting up WatchEye is quick and straightforward. After loading your data files and configuring your monitoring preferences, you can start receiving alerts almost immediately. Our support team is available to assist you with the setup process to ensure a smooth transition.
What is the cost of WatchEye?
WatchEye pricing is costed on the programs and actions enabled within it. There no costs or limits associated on how many customers you enrol, the costs vary depending on whether you want the full suite of solutions enabled or just some. Please contact us for full details.
OUR CLIENTS
Who we work with
To discover our specific client partnerships, request our product summaries. Details on who we collaborate with are included therein.
Leading Products For All Your Data Needs
Our Products
We are an Australian RegTech provider, delivering top-tier data solutions tailored to the dynamic needs of modern businesses. Explore our secure and scalable products below, and learn how they enhance the quality and completeness of Australian Consumer data.
WatchEye
WatchEye is your all-in-one customer onboarding solution, providing real-time file alerts, continuous and transaction monitoring, along with comprehensive identity, document, and biometric verification.
IDFEX ID Check
IDFEX ID Check delivers thorough identity, document, and data verification, ensuring robust compliance and safeguarding against identity fraud. Government ID Checks verified instantly.
Australian Death Check
The Australian Death Check is the only official source of national death data in Australia. Our software solution offers data accuracy, compliance, and fraud prevention by validating deceased records instantly.
Caspar KYC
Australia’s number one data solution for locating, verifying or identifying consumers across Australia. Caspar simplifies KYC processes, providing detailed background data and contact information on your customers.
API
Our versatile RESTful API integrates seamlessly into your software ecosystem, offering customised, pre-configured, and ready-to-use queries. Designed to address data challenges and support automation.
Insiight Enrichment
Insiight enhances your customer data by verifying, repairing, and enriching records to ensure they stay accurate and actionable. Instantly append up-to-date contact information across your customer base for maximised engagement and data quality.
Quester Marketing
Build targeted Australian marketing lists with Quester’s intuitive, step-by-step online process. Utilise advanced campaign filters to create ACMA-compliant direct marketing campaigns tailored to your audience.
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