Client Compliance & Vetting

To ensure compliance with regulatory requirements and upholding our commitment to data security, all existing and potential clients must undergo a vetting process before gaining access to any of our data services. This vetting is an integral part of our compliance procedures and aligns with the Australian Privacy Principles (APPs).

As part of this vetting process, clients will be required to:

• Disclose Data Handling and Storage Practices: Provide comprehensive details regarding how data is managed, stored, and protected within their organisation.
• Privacy Policy Requirements: Present a privacy policy that adheres to the guidelines of the Office of the Australian Information Commissioner (OAIC). This policy must be accessible online and must transparently outline data collection, handling, use and storage practices.

Global Data reserves the right to refuse access to our services if a client fails to meet these compliance requirements. By initiating the registration process, clients agree to provide the necessary documentation and to cooperate fully with our vetting procedures. Failure to conform to these terms or to provide accurate information may result in denied or revoked access to our services.

Compliance Review of Ongoing Clients

For clients onboarded prior to any updated vetting procedures, Global Data reserves the right, upon discovery, to review the compliance of data handling practices and the presence of a compliant privacy policy. If it is found that an existing client does not maintain a privacy policy in line with OAIC guidelines, Global Data may request that the client promptly implement and publish a compliant privacy policy. Failure to meet this request may result in the suspension or termination of services.

Successful Access to Our Solutions

Upon successful vetting and registration, you will gain access to the Global Data Portals or API, managed by Global Data Pty Ltd (ABN 74 537 019 519). For secure login, we provide unique usernames and passwords (Access Credentials). The security of our systems and data is paramount. All access to our SaaS and API systems is governed by our ISO 27001-certified risk management framework. By default, access is enforced through Multi-Factor Authentication (MFA) or Single Sign-On (SSO) protocols.

If access outside of these security protocols is required, Global Data may provide support for such arrangements, provided that additional safeguards, such as IP address restrictions or equivalent security measures, are implemented to maintain the integrity and protection of our systems and the data they process. Users must ensure compliance with these measures to access Global Data’s systems.

We prohibit the use of Virtual Private Networks (VPNs) or IP anonymiser tools (like proxies, Tor services, and private relays) when accessing the Global Data Portal or any other services we offer.

Our systems often handle sensitive information, including Personally Identifiable Information (PII). We maintain detailed access logs, recording user details such as usernames, associated companies, and IP addresses, to ensure proper usage and safeguard this data.

The use of VPNs or anonymisers can obstruct our log accuracy, potentially compromising data security. Therefore, accessing our services through these means is not permitted and is considered a breach of our terms.

Key Responsibilities and Restrictions

Confidentiality of Access Credentials: It is vital to keep these credentials confidential and not share them with any third parties. You are accountable for all activities conducted under your Access Credentials, including any associated fees or charges.

Multiple User Access for Companies: If your company needs access for several employees, distinct usernames and passwords must be created by an appointed Account Manager. These should be identifiable, using the employee’s full name rather than generic labels like “admin1” or “admin2.” Non-identifiable usernames may be suspended to prevent unauthorised use and ensure security.

Managing User Accounts: Transfer or disclosure of Access Credentials to third parties is forbidden. In case the credentials are no longer needed or if you suspect any unauthorised use of your account, immediate notification to Global Data is required.

License Limitations: The system operates under a user-based model. Each purchased user account allows one individual to access the system concurrently. For example, a purchase of 5 user accounts permits 5 individuals to use the system simultaneously. Clients may expand their access at any time by purchasing additional user accounts, each of which grants access to one additional individual. License sharing or usage by unauthorised individuals is strictly prohibited and constitutes a breach of these Terms of Use.

Account Termination and Replacement: Should an employee with access leave your company, it’s imperative to terminate their data and portal access promptly. Failure to do so can lead to liability for any unauthorised use. Global Data retains the right to enforce legal action in such cases of unauthorised access.

Restriction on External Access: Granting access to individuals outside your company without written permission from Global Data is prohibited and will result in access termination.

Data Usage & Privacy Obligation

When you access or use the data solutions or sources (referred to as “Services”) provided by Global Data, you commit to adhering to all relevant laws and regulations related to data protection, privacy, and security. This includes obligations under the Privacy Act 1988 Cth as highlighted in our Privacy Policy.

On request and without delay, you agree to furnish Global Data with necessary details about the storage, usage, and access of our data. This information should encompass where the data is stored and how it is utilised, including the identification of individuals and entities that have access to our data. A failure to provide such information can result in suspension of data access, until such information is received.

Additionally, should Global Data request any information from your organisation related to a record that has been extracted from our data systems for consumer privacy compliance purposes, you agree to provide this information promptly and without delay. This is necessary to ensure adherence to consumer privacy laws and the maintenance of compliance with applicable regulatory standards.

Notification and Response to Data Breaches

In the event your organisation experiences or has reason to believe it may be involved in a data breach that impacts any of the services or associated data provided by Global Data, it is imperative to inform us promptly. Rapid notification is crucial to effectively address and mitigate the impact of such breaches.

Your cooperation in the investigation and resolution of the breach is essential. This includes, but is not limited to:

• Providing comprehensive details regarding the nature and scope of the breach.
• Identifying the specific data compromised.
• Outlining the actions your organisation has taken or plans to take in response to the breach.

This approach is aligned with responsible data management practices as outlined in our Privacy Policy and ensures transparency and effective handling of such critical incidents. Global Data observes the OAIC’s NDB scheme: https://www.oaic.gov.au/privacy/notifiable-data-breaches/when-to-report-a-data-breach

Non-Compliance

Should there be any failure to comply with the stipulated terms of use regarding our data services, it is important to understand the potential consequences. Non-compliance will result in the immediate termination or suspension of your access to our data services.

In addition, non-compliance may lead to legal proceedings initiated by Global Data to address any breaches. These legal actions can include seeking compensation for damages caused by the non-compliance. This encompasses any harm, loss, or impact suffered by Global Data because of the breach, in accordance with the full extent of applicable laws.

Caspar Terms

Upon subscribing to and gaining approval for access, you are granted a limited, non-transferable, non-exclusive license to use the Caspar Skip Tracing Solution provided by Global Data. The primary function of Caspar is to facilitate the location of Australian residents and conduct Know Your Customer (KYC) processes. All data within Caspar is managed in compliance with the Privacy Act (1988 Cth), ensuring adherence to stringent privacy standards.

To fully understand your obligations and our data handling practices, we strongly recommend reviewing these terms in conjunction with our Privacy Policy, available at Global Data Privacy Policy. By accessing Caspar, you agree to use the data solely for lawful business activities and in compliance with all relevant federal, state, and local laws. Caspar is not for personal use and the data, or any information derived from it, must not be extracted for harassing, threatening, or embarrassing individuals. Usage should be confined to legitimate business purposes and must be justifiable upon request as Global Data may be required to provide this information to regulators. Misuse of Caspar will result in immediate suspension of your account and depending on the misuse, we may report the matter to authorities or regulators.

Please note, Caspar is not to be used for creating marketing lists or any direct marketing activities. It is not a prospecting tool. Our system, unlike other competitor systems, contain covenants and warranties to consumers that it will not be used for marketing. If you require data for marketing, we suggest registering for Global Data’s marketing solution, Quester, at Quester Registration.

Your access to Caspar is governed by these terms and conditions, along with any Data Access Agreement your organisation has agreed to during the subscription process. By accessing Caspar, you confirm your understanding and agreement to these terms. If you disagree with these terms, you should refrain from accessing the system. Executing any Data Access Agreement with our office does not exempt your organisation from these terms.

Global Data exercises strict control and monitoring over the use of Caspar to prevent unauthorised access and misuse, in line with our ISO27001 certification standards. Should any misuse or unauthorised use of data be detected, we will suspend or terminate your access to the system.

Quester Terms

Quester Online, accessible through the GD Portal, is a marketing data portal designed for authorised users. Upon your successful registration, Global Data provides a non-exclusive, non-transferable license to utilise Quester and its database. This service is specifically geared towards acquiring Australian consumer data (B2C Data) for marketing and advertising objectives.

We ensure compliance with the Privacy Act (1988 Cth) for all data we manage. For a comprehensive understanding of your obligations and our data handling practices, we highly recommend reviewing these terms alongside our Privacy Policy, available at Global Data Privacy Policy.

Restrictions on Quester Data

When utilising Quester, you consent to abide by the terms of the Quester Marketing Data Portal. You recognise that this data is Global Data’s property, and you receive a non-transferable, non-exclusive license for accessing Quester solely to extract Australian Consumer Data for marketing and advertising. The data is intended for your internal business use as provided. Reselling, repackaging, or reusing the data without Global Data’s prior written consent is not permitted. Also, incorporating this data into a system or database to compete with Global Data’s commercial solutions is prohibited. Data brokers or lead generation clients must obtain written consent for commercial data resale.

You are obligated to use the data lawfully and in compliance with all relevant federal, state, and local laws and regulations. Be aware of specific industry regulatory requirements and ensure the data’s suitability for your company and industry. The data must not be used to harass, threaten, or embarrass individuals and is strictly for consumer marketing.

Please note that data accessed from Quester is valid for a maximum of 30 days from the date it is created and available for download. If you intend to use this data beyond the initial 30-day period, it must be revalidated to ensure opt-in compliance, privacy and accuracy. Continuing to use data that has not been revalidated after 30 days may result in non-compliance with regulatory standards and constitutes a breach of these terms. You are not protected from any opt-outs or privacy suppressions after 30 days, should you continue to use the data and therefore may contravene ACMA and OAIC legislation.

Adherence to the ACMA Do Not Call Register and the Spam Act is mandatory. If you download data from Quester with the DNC option, you have 30 days post-record washing against the DNC to contact the phone numbers. Calls made beyond this period could lead to penalties under ACMA DNC regulations.

Consumers contacted via digital marketing communications have the right to unsubscribe or opt-out, which must be clearly displayed. Global Data clients can use the opt-out manager feature in the Quester Marketing Portal to manage such requests. Any consumer wishing to stop communication or suppress their data record should be reported immediately to Global Data in writing, directing the consumer to our office. Our Privacy Policy provides additional details on consumer access and data suppression procedures.

For uses of the data beyond these stipulations, prior written approval from Global Data is necessary. Global Data reserves the right to modify any provided information and requires users to review these terms regularly. Legal action may be pursued if these restrictions are violated.

Email Data & Spam

Global Data is committed to protecting consumer privacy and adhering to the Spam Act 2003. Our clients, when using our data platforms, agree not to use any external email validation tools (such as third-party validators or Pingers) on email addresses obtained from Global Data. The use of such tools can lead to unwelcome spam, which is against our policy. Violation of this agreement may result in the suspension or cancellation of access to our services.

We assure that all email and mobile phone data are collected with consumer opt-in consent and are meant for use by both Global Data and its clients. In the event a consumer opts out of marketing communications, it is the client’s responsibility to update this preference in the Quester platform’s opt-out manager or to contact Global Data for assistance. Clients requiring their own email validation for API integration should seek approval from Global Data.

Global Data API (GDAPI) Usage Terms

Upon registering for the Global Data API (GDAPI), you receive a non-exclusive, non-transferable license for data search and matching. This includes locating Australian residents, Identity Verification, Document Verification, KYC, and other data enrichment activities. All data complies with the Privacy Act (1988 Cth). For detailed policies, refer to our Privacy Policy.

Agreeing to our terms and any data access agreement with your organisation is essential for API access. The data must be used lawfully, respecting legal requirements and personal rights. It is prohibited to use the data for harassment, threats, or inappropriate purposes.

Global Data may update these terms, and it’s your responsibility to review them regularly. For a detailed outline of our API’s capabilities, request our technical specification documents that outline the many data queries available, their operational and consent availability.

IDFEX Identity Verification

IDFEX ID Check is a specialised identity verification solution offered by Global Data. It integrates compliant third-party data sources, along with our extensive data universe, to perform thorough identity verifications. When you subscribe to IDFEX, you will receive a subscription agreement that outlines the terms and conditions, including any additional requirements related to accessing third-party data sources. This agreement ensures the appropriate use and handling of sensitive data involved in identity verification processes. It is essential to read and understand these terms to ensure compliance with the legal and ethical use of IDFEX ID Check, together with your Identity Verification Agreement.

WatchEye

Our WatchEye system is a total customer onboarding solution that integrates;

• KYC & Identity Data Verification
• Government Document Verification
• Biometric Verification, OCR and Liveness Checks
• Live regulatory data sources
• Global Watchlist Screening
• Full AML/CTF capability
• Ongoing / Transaction Monitoring

Access to WatchEye is granted exclusively to authorised users within your organisation. Each user must have unique login credentials, and sharing of these credentials is strictly prohibited.

WatchEye is to be utilised solely for lawful business purposes, including customer onboarding, monitoring, risk assessment, Identity Verification and AML/CTF screening in compliance with applicable laws and regulations. WatchEye can be used for an array of industries and further use cases, so you are encouraged to check with our office.

Users must handle all data accessed through WatchEye in accordance with the Privacy Act 1988 (Cth) and any other relevant data protection legislation.

Services within the WatchEye system are activated based on your industry type, regulatory compliance needs and approvals. Access to WatchEye does not automatically guarantee that you will be provided with access to all services. Contact our office to activate a specialised service.

Users are responsible for ensuring that their use of WatchEye complies with all applicable laws, regulations, and industry standards, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations.

For a detailed understanding of all terms and conditions of WatchEye, clients are encouraged to contact our office as specific inclusions such as government integrations, may also be required to be agreed to.

Document Verification Service (DVS)

The Document Verification Service (DVS) offered by Global Data enables swift and secure verification of Australian identity documents. As an approved Gateway Service Provider for DVS, Global Data facilitates cross-verification of personal details on identification documents with authoritative government records. This service plays a crucial role in fraud prevention and identity theft protection.

Notable Conditions for Access

Vetting and Registration: Access to DVS through Global Data, as an approved Gateway Service Provider by the Attorney General, requires a comprehensive vetting and registration process. Global Data will provide the necessary assistance with this process.

Government Terms of Use: Users must adhere and accept the additional government terms of use, which govern the operation and access to the DVS. Global Data will provide you with a copy of this during the application process.

Identity Verification: The service is designed to validate identity documents against official government source records, ensuring the authenticity of the identity being claimed or presented. Global Data does not release any PII (Personally Identifiable Information).

Use Cases: Primarily catering to businesses, especially in the financial sector, DVS helps in complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. If you are an Austrac Reporting Entity, you will need to advise Global Data.

Service Integration: Available via API for integration into existing systems, and accessible through the Global Data Cloud portal for online Document Verification Checks.

Scope of Verification: The service covers a wide range of Australian identity documents, including but not limited to Driver Licenses, Passports, Birth Certificates, and various other official government certificates and cards.

User Responsibility: Users must ensure compliance with relevant laws and regulations and must use the DVS in accordance with ethical and legal standards.

Consent: To use the Document Verification Service (DVS), it is mandatory to obtain explicit authorisation or consent from the individuals whose identity documents you intend to verify. This ensures compliance with legal and ethical standards regarding personal data use.

For a detailed understanding of all terms and conditions, clients are encouraged to request the full document from our office.

Insiight Data Enrichment

Insiight, offered within the GD Portal, is our comprehensive data cleaning and enrichment service. This service, requiring authorised access, is designed to assist in verifying, repairing, and enriching data related to Australian residents, focusing on their contact and identity information. Upon your subscription, Global Data provides a non-transferable and non-exclusive license to access the Insiight Datawashing service.

All data managed by Global Data adheres to the Privacy Act (1988 Cth). We strongly recommend reviewing these terms alongside our Privacy Policy available at Global Data Privacy Policy.

By accessing Insiight, you acknowledge and agree to these terms and conditions. If the terms are not acceptable, please refrain from using the service. The data from Insiight should be used only for lawful and appropriate purposes, in line with all applicable laws and regulations. It is imperative to use this data ethically, ensuring it is not utilised to harass, threaten, or embarrass any individual. The data should be employed strictly for legitimate business purposes, justifiable upon request.

If you intend to use the data for marketing purposes, it is crucial to select the ‘opt-in’ data option within Insiight, ensuring compliance with relevant marketing laws such as those set by ACMA or the OAIC. If marketing data is your primary need, consider registering for Global Data’s Quester platform.

The cost of using the Insiight Datawashing service is based on a combination of effort and results. Some metrics are charged based on the effort required for data delivery, while others depend on the results achieved. For clarity on the cost structure for specific metrics, consulting our office is advisable. This ensures a comprehensive understanding of the costs associated with the service, helping you make an informed decision.

Australian Death Check

The Australian Death Check (ADC), provided by Global Data as an approved Data Service Broker (DSB), is a unique data cleansing service and the sole official source of national death data in Australia. It provides access to millions of deceased records, updated daily, ensuring privacy compliance under the Privacy Act (1988 Cth). Only the date of death is revealed, with results indicating deceased status as ‘Yes/No’ together with a government identifier.

Access via Global Data’s SaaS Portal or API requires adherence to specific preconditions, including, but not limited to the below:

• Conducting business in Australia.
• Storing data on Australian Servers.
• Accessing death records for a proper purpose (subject to review and approval).

For complete details on these preconditions and other conditions, please request our ADC Terms of Use and Onboarding application form.

General Terms

Privacy Policy Acknowledgement

• You confirm that you have reviewed our Privacy Policy, available at https://www.globaldata.net.au/privacy-policy/
• You commit to adhering to the Privacy Act and Privacy Principles within Australia, maintaining records to demonstrate this compliance.
• Compliance with the Spam Act is also required, where applicable.

Restrictions on Data Usage

• Our data must not be utilised to directly compete with us or replicate our data solutions.
• Redistribution or transfer of our data to other databases is prohibited unless we have provided consent to do so.
• You agree to prevent the use of our data for creating reverse directories, marketing databases, mailing list updates for marketing or telemarketing, telephone number appending, or sending marketing materials, unless you have received our written consent.

Permitted Data Use

• The data may be employed for Identity and Document Verification, KYC Screening, Skip Tracing, Fraud Prevention, Risk Management and enhancing or validating personal identifiable information (PII).
• Locating Australian residents for non-marketing purposes is permitted. Usage of data from our Quester Portal and enrichment portal for consumer marketing is allowed where opt-in consent was selected.
• For any uncertainty regarding the legality of intended data use, consultation with our office is highly recommended.

Data Storage and Handling in Automated Services

• When integrating data into your CRM or other databases, you agree to use the data solely for its intended purpose, in line with Australian Privacy Principles, industry standards and any agreement signed with our office.
• Upon request, you must provide Global Data with a copy of your data storage procedures.
• You are required to notify us if any of the data we provide is not stored on Australian servers. Failure to disclose non-Australian data storage, if discovered, may result in the cancellation or suspension of our services.
• Prompt deletion of data is required if requested by us.
• Should your data storage methods be deemed insecure or in violation of privacy regulations, we reserve the right to terminate our services and require you to delete all acquired data.

Prohibition of Data Scraping and Automated Searches

• Scraping or mining data from our portals or services is forbidden.
• Conducting automated searches through additional software or other methods is not allowed.

Violation of these terms will result in suspension of services for investigation and potential legal action.

Data Retention & Activity Logs Policy

Data Retention

• Purpose: Data submitted to Global Data platforms or APIs is retained only for the necessary duration to fulfil the search query.
• Scope of Data: This includes search queries, user data, and local environment information (e.g., browser data, IP address).
• Security Measures: All data is encrypted in transit and at rest using standard industry encryption methods.
• Usage: The collected data is exclusively used for service delivery and is not utilised for commercial purposes or integrated into Global Data systems, products, or databases.

Activity Logs

• Storage Platform: Search activity logs are stored on the Caspar platform.
• Duration of Storage: Logs are retained for a maximum period of 365 days.
• Access: These logs are accessible solely to the user or their administrator.
• Adjustable Duration: Users, through their admin, can modify the storage duration (e.g. from 0 days – 365 days).
• Default Duration: The default log duration is 7 days.
• Retention Limit: Global Data does not retain search query information beyond the specified duration without prior agreement.

API and Personal Information

• Nature of Stored Data: The API records search activity logs but excludes personal information within search queries.
• Recorded Data: Only metadata fields searched are logged. For instance, in a search for a specific individual with a date of birth, only the searched fields (first name, last name, date of birth) are recorded, not the actual personal details.
• Queries and Anonymous API Environment: For further information or requests for an anonymous API environment, contact our office for arrangements by our CTO and Tech Team.

For any inquiries regarding our activity log procedures or other privacy concerns, please feel free to contact our office.

Fair Use Policy

Monitoring and Regulation of Usage Patterns

Global Data diligently monitors and logs usage rates to safeguard against unauthorised or unethical use of all our products and services. We employ rate limiters for this purpose. Should a user’s activity deviate markedly from established patterns of normal usage, we may initiate temporary measures such as suspension, deceleration, or termination of access. This action facilitates an investigation to ascertain whether there is any usage of hacking tools or web scraping techniques.

Criteria for Access Modification

In instances where it is challenging to conclusively prove the use of electronic aids or web scraping, Global Data maintains the discretion to revoke access. This applies to individual users or entire accounts, particularly if the user is unable to justify the abnormal usage which seems to diverge from our standard user profiles.

Responsibility and Business Continuity

Global Data emphasises that it will not be liable for any business interruption that may ensue as a consequence of access suspension. Such suspensions are part of our IT Tech team’s investigation process, undertaken to maintain the integrity and security of our systems and data.

Access to our Data from Outside of Australia

We place paramount importance on protecting consumer’s personal information from unauthorised and unethical use. As an Australian company, we adhere strictly to the Privacy Act 1988 Cth and our ISO27001 security compliance procedures. Here’s how we manage international access to our data:

• No Foreign Access Without Consent: We do not permit access to our data platforms from outside Australia unless prior written consent has been provided.
• International Vetting Application: Any entity seeking access from outside Australia must complete and receive approval through our rigorous International Vetting application. This application records full identity particulars on the organisation and person seeking access.
• Record Keeping: Approved applications are securely stored and can be provided to relevant government bodies such as the OAIC, ACCC, or the ACMA, should the need arise.
• Strict Consequences for Breach: Any unapproved attempts to access our data systems from outside Australia is a breach of our Terms and Conditions and will result in the suspension of the client account pending a full review. Misuse of any of our data, whether within Australia or internationally, will result in immediate suspension or cancellation of our services to the client.
• VPN Use: Customers using a VPN to mask their IP address will not be granted access to our systems. For more details, refer to our Privacy Policy here.

When engaging in AML/CTF or Identity Verification processes, it may be necessary for Global Data to collaborate with international data partners. In such instances, we ensure these partners are in full compliance with the Australian Privacy Act and Australian Privacy Principles. For operations involving social media validations, the data shared is always de-identified to protect individual privacy. Furthermore, for all other data-sharing purposes, we ensure that all data information is securely encrypted during transit, upholding our commitment to data security and privacy standards.

We are committed to protecting consumer’s right to privacy. No access to a company outside of Australia will be granted unless we approve them and their use case for the data.

Termination of Access or Data Misuse

Global Data reserves the right to immediately withhold or suspend access to its data and solutions, should any of the following occur:

1. If our fees and charges are not paid for the delivery of data services.
2. If these terms and conditions or our privacy policy are not being observed.
3. Misuse of our data portals, including hacking attempts, sharing login credentials, or attempting to provide access to someone other than those in a contractual relationship with Global Data.

These offences may also result in contact with law enforcement agencies and cancellation of our data service. The user agrees to cooperate with Global Data (at their own expense) in handling disputes, complaints, investigations, or litigation that arise from the use of Global Data’s services. This includes providing relevant documents and access to employees, as required. The user may be joined as a party in any litigation, either instead of or in addition to Global Data.

Disclaimer & Warranties

The data we provide is sourced from various origins for the purpose of finding individuals, identity verification, marketing, and KYC information among other information service activities. Global Data, together with its data sources and partners, cannot guarantee the perpetual accuracy, completeness, or current status of this data. All assurances, warranties, and conditions concerning the efficacy of the data and its precision, totality, and timeliness are not guaranteed. Moreover, we are not liable for any damages, including but not limited to direct, incidental, special, typical, or consequential damages, loss of profits, or any other claims.

Users must accept that any engagement with our data and extracted information from our data systems is carried out at their own discretion and risk. To the extent permitted by law, we exclude all explicit or implied assurances, conditions, warranties, and terms in connection to the information services. We rely on information supplied by third parties, including consumers directly. Users must acknowledge that information may become outdated periodically and cannot be validated or verified daily. Users bear the responsibility for appraising the value of the information we present and making informed business choices, regardless of their reliance on our information.

Court or Credit Judgement Data:

Notice: The court and credit judgement data in the Global Data systems are strictly for conducting further research on the individuals or companies reported. This data must not be used or duplicated for other purposes and cannot be resold or distributed to third-party data sellers or distributors. It is pertinent to understand that a judgement debtor may move to set aside the judgement, and court listings may be discontinued. Users must not disclose or make credit judgement information or court data listings accessible to the subjects being reported on; this information is provided solely for additional enquiry into the data’s accuracy and court-related issues for risk analysis.

Users are prohibited from using this data to contact the judgement debtors about a default or court listing. Before relying on this information, users must verify all applicable statements, representations, and data, including the status of the judgement or court listing, whether civil or criminal. No liability, in contract, tort, or otherwise, will be borne for any loss or damage resulting from reliance on this court information or its accuracy.

Our data systems, data, and its products should not be used as the only basis for credit decisions. Users or organisations accessing our data must undertake their own research through appropriate credit bureau channels to assess an individual’s or company’s creditworthiness. Global Data disclaims liability for the accuracy or attribution of court-related data. Non-compliance with these terms may result in termination of your subscription or agreement.

Social Media & Employment Data:

Notice: The usage of Social Media and Employment data linkages in the Global Data systems, API, or associated data solutions is strictly for KYC (Know Your Customer), validation, data enhancement, and identity verification purposes only. The use of our social media data to contact consumers directly via their social media account for any purpose is prohibited. If you need to contact those individuals via their social media account with the data that we have provided you, then you will need to obtain our prior written consent and stipulate your business use case to determine if this is permissible.

Fees, Charges & Refunds

Subscription Fees: Fees for our services are specified in your Subscription Agreement or determined ad-hoc for particular service solutions.

Payment Terms: Payment is due by the date mentioned on invoices/statements. Non-payment may lead to service suspension without notice.

Usage Responsibility: You are accountable for all usage of our data solutions, including any individuals using your Access Credentials with your knowledge.

Unauthorised Use: Notify us immediately if you suspect unauthorised account use where you believe fees and charges have not been accrued by you.

Service Availability

• Our Commitment: We strive to ensure constant availability of our data solutions.

• Outages: Global Data is not liable for service outages and will not offer refunds unless stipulated in your agreement with our office.

License Terms

• Purchase Finality: License purchases are final and non-refundable.

• Negotiation Options: You may negotiate for additional licenses or the removal of existing ones; however, we reserve the right to refuse a decrease in purchased licenses within a contracted period.

• Billing Terms: Billing for additional licenses is prorated. Seat licenses are billed at the end of the billing month.

• Cancellation Policy: Early termination of any subscription may incur charges for all outstanding amounts, including defaulted or dishonoured payments, the current month’s subscription fee, and any agreed penalty provision for early contract termination.

• Data Acceptance: All information is provided “as is.” Purchases are final and non-refundable unless otherwise agreed in writing.

• Defective Marketing Records: Replacement or account credit is offered for identified defective records amounting to more than 5% of the delivered marketing data. This does not apply to opinions on conversion rates. All alleged defective marketing data must be supplied for data verification and analysis before any replacement data or account credit is provided.

Failed/Dishonoured Payments

• Repeated Payment Failure: If any invoice payments fail within a subscription period, we reserve the right to disable access to our data systems. In such cases, we may request advance payment of the remaining balance for the current subscription period. Depending on the subscription term and the length of time elapsed, this advance payment may be structured as a quarterly, bi-annual, or annual payment.

• Service Cancellation: Persistent payment failures may lead to service cancellation and potential legal action for the recovery of outstanding fees and damages resulting from breach of contract.

Pausing Subscriptions

• Non-Pausable Terms: Active subscriptions cannot be paused during seasonal events or holidays such as Christmas or Easter, or simply because you have decided not to access our data services for some time. Financial hardship cases are excluded, and a request can be submitted for approval.

Early Termination

• Penalty for Early Termination: Requests for early termination of active subscriptions may incur penalty fees. Users should refer to their data access agreements.

This Service Agreement/Terms and Conditions of Use is governed by the laws of Victoria, Australia, and all parties involved agree to the non-exclusive jurisdiction of the courts of that state.

Data Suppressions & Data Source Information

Where a consumer wishes to access their information source or request the removal of their record, they should contact Global Data. For more information, they can refer to our Privacy Policy at https://www.globaldata.net.au/privacy-policy/

Consumers can reach out to the following details to make such enquiries:

** The online web version of this document is the most recent. It is the responsibility of the company or individual relying on these Terms of Use to ensure that any printed version of this document is the most recent version. Any printed version of this document is superseded by our online digital version. **

Version 1.7 – 21 November 2024